How to get help in an emergency

How the emergency room (ER) in Edmonton works: CTAS triage, queues, wait times, what to do while waiting, and when it is best to call 811.

Ambulance in Edmonton without insurance: will 911 come, how much does a call cost, who can be exempt from payment, and what to do if you receive a bill.

Learn how to get emergency medical care in Edmonton: when to call 911, when it is better to call 811 (Health Link), where to go — ER or Urgent Care, how triage works in hospitals, what to do while waiting for an ambulance, and what support services are available to Ukrainians.

If you are in Edmonton and need medical assistance, it is important to know where to call: 911 — for life-threatening situations (chest pain, difficulty breathing, loss of consciousness, severe bleeding), 811 (Health Link) — for advice from a nurse and help choosing the right facility, 988 — for mental health crisis support, 1-844-764-7669 — for poisoning. This short guide will help you quickly get your bearings and act without panicking.

Edmonton has an extensive support network for people with disabilities: AISH and the new ADAP, PDD, and FSCD, accessible transportation through DATS, supported housing, employment programs, AADL, mental health services, and advocacy. This guide outlines the main opportunities and changes coming in 2025–2026.

A practical guide for Ukrainians in Edmonton who do not yet know English: free courses (LINC and others), translation and interpretation, support in medical situations and when calling 911, assistance for newcomers in libraries and schools, as well as simple tips for everyday tasks — from banking to filling out forms.